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Volume 1, Issue 1
Journal of General Dentistry
Euro Dental Market 2017
December 07-08, 2017
DENTAL MARKETING
December 07-08, 2017 | Madrid, Spain
27
th
Global Summit and Expo on
The relationship between interpersonal communications of co-assistant students with service quality based
on patient satisfaction at Faculty of Dentistry Andalas University Clinic
Rahmi Agvanesia
Andalas University, Indonesia
I
nterpersonal communication is a skill and is one of the competencies that dentists must possess. Therefore, Faculty of Dentistry,
Andalas University has been trying to implement this soft skill by implementing it into curriculum. Patient satisfaction on
interpersonal communication is thought to be one of the factors that determine the quality of a health service. The aim of the study is
to determine whether there is a relationship between interpersonal communications of co-assistant students with service quality based
on patient satisfaction at the Faculty of Dentistry, Andalas University Clinic. The study was an observational cross-sectional analytic
approach. The sampling was simple random, and the number of subjects were 90 respondents. The materials used in this study were
questionnaires consisting of 17 questions; there were 12 questions regarding interpersonal communication and 9 questions regarding
patient satisfaction on service quality. The result of Chi-square test for interpersonal communication of co-assistant student-patient
shows that there is a significant relationship between interpersonal communication of co-assistant students with service quality based
on patient satisfaction at the Faculty of Dentistry, Andalas University Clinic.
agva2011@yahoo.co.idJournal of General Dentistry 2017, 1:1