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Page 23
Volume 3
Psychology 2019
July 31-August 01, 2019
Journal of Clinical Psychology and Cognitive Science
July 31-August 01, 2019 | Amsterdam, Netherlands
PSYCHOLOGY AND BEHAVIORAL SCIENCE
22
nd
World Congress on
Conflict and stress found in insurance sector (private v/s government insurance sector)
Divya Dubey
1
, Soni Kewal Ramani
2
1
Amity University, India
2
University of Lucknow, India
T
his study focuses on stress and conflict found in (Government v/s Private) insurance sector and how it affects the productivity
of the organisation and how it causes the physiological and psychological change on employees. In this paper we tried to
understand the problem faced by employees in government v/s private insurance sector and who suffers the most. Analysis
conducted in two phases. In first phase semi-structured interviews was conducted on 15 number of employees from government
and 15 from private sector to explore the conflict related problems. Content analysis was done to gain in depth knowledge about
conflicting area found in insurance sector and later used the LISRES-A (Life Stressors and Social Resources Inventory) inventory
by Rudolf H. Moos to measure organizational stress among employees.t-testing was further done on the collected data to find out
the significant difference between the mean of life stressor and social resources scale in LISRES -A scale. As we have assumed
Result showed private insurance employees reported more conflict in their organization. Fear of demotion, high insecurity of
job, paid less are some of the issues that create a conflict within organization. Stress too cause physiological and psychological,
behavioural problems among private insurance employees which later decline the productivity of the organization. Private
insurance employees feel more stress in work. Extended family which includes relationship with father, mother and relatives.
Analysis show private insurance employees have more life stressors than government insurance employees whereas social
resources found greater in government insurance employees.
Biography
Divya Dubey Pursuing Ph.D in Psychology from Amity university Lucknow, completed Masters in Psychology from Lucknow university,
and had diploma in Forensic Psychology from Gujarat Forensic sciences university, Gujarat and a licensure in one of the tool in forensic
psychology, Layered Voice Analysis (LVA 6.50) from Nemesysco, Israel. She also had a one-year work experience as a “Project
Assistant” at Indian Institute of Technology, Gandhinagar, Gujarat.
divyadubey_1@yahoo.com