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Page 24
Volume 3
August 5-6, 2019 | Singapore
CANCER RESEARCH AND PHARMACOLOGY
STRUCTURAL BIOCHEMISTRY, STEM CELLS AND MOLECULAR BIOLOGY
24
th
International Conference on
International Congress on
&
Cancer Research 2019 & Structural Biochemistry 2019
August 5-6, 2019
Journal of Cancer and Metastasis Research
Clin Psychol Cog Sci, Volume 3
Comparative study on how low cost in clinic activities increases patient satisfaction
during waiting time at OPD in selected oncology clinic
Saurav Bhowmik
D Y Patil University, India
I
n today’s competitive healthcare market OPDs are considered
to be the face of any hospital, as it is the first point of contact
between the patients and healthcare service providers. The
impression about a hospital & OPD services often influences the
patients' opinion towards the hospital. Therefore it is important to
ensure that OPD services provide an excellent experience to the
customers. With the increase in the outpatient volume of patient
flow, there may be an increase in the waiting time. Patients perceive
long awaiting time as barriers to actually obtaining services and
thus lead to a dissatisfaction of care of service.
However, reducing waiting time of patients by way of engaging
them during their wait time at the lounge will create significant beneficial impact on the quality of patient care. In turn, this will
improve patient outcomes and increase the patient satisfaction.
A study was carried out in a Oncology Clinic in Pune, Maharashtra, India to determine the average waiting time spent by the
patient in the OPD, to identify the factors leading to high waiting time and assess the patients experience regarding the Out
Patient service provided by the hospital.
It was found that the average time a patient spends in the OPD was 70 mins. The major bottleneck causing this high waiting time
was found to be the waiting time for consultation which was 35 minutes on an average. Information gathered during the survey
also revealed that 33% patients waited for 30-60 minutes for the doctor while 28% patients waited for over an hour. This was
one of the major causes of discontent among the OPD patients to which a fall in OPD numbers can be attributed. Therefore, the
study was a comparative study on how low cost in-clinic activities increased the Patient Satisfaction during the waiting period
in OPD in the selected Oncology Clinic.
Biography
Saurav Bhowmik is a writer and an Author with 23 years of rich experience in Teaching and Mentoring Students in Hospital and
Healthcare Management. He is a Visiting faculty for Hospital & Healthcare management in “Global Business School & Research Centre
D.Y.Patil University, India. He is also a Faculty for Hospital & Healthcare management in Suresh Gyan Vihar University India. He is a
management Consultant with various health care organizations for Quality management system.
saurav@bhowmiks.com